An Advanced Call Center In The Cloud
Everything Your Business Needs Today And Into The Future
A Complete Cloud Contact Center
You can launch your new contact center almost immediately and enjoy all advantages of a cloud computing environment. No hardware expense, no software licensing fees, and no implementation or maintenance team to hire.
Our Cloud CallCenter infrastructure also support a comprehensive API (Application Programming Interface) so that you can integrate our Call & SMS service into your existing back-end (CMS/CRM,…). It’s just a simple and quick deployment as many of our customers are using it.
ACD – Automatic Call Distributor
Automatic Call Distribution or ACD, is a tool commonly used in the telephony industry. ACD systems are commonly found in any office that handles a large volume of inbound calls. The primary purpose of an Automatic Call Distributor is to disperse incoming calls to contact center agents or employees with specific skills.
Our Inbound Call Center Advanced Features
IVR – Interactive Voice Response
With IVR (Interactive voice response) feature, we provides an extremely smart and flexible solution to access information and perform important tasks using the phone keypad. IVR system can help to direct customers to the right support channel they need.(e.g.: Press 1 for sales, Press 2 for promos, Press 5 to talk to an executive, etc.)
It is a perfect feature to build an interactive voice-menu suiting your needs in the language of your choice. IVR can accept input from callers, usually in the form of pressed phone keys, and can accept voice input and in some cases translate that into actions. It’s also useful to setup time conditions: Out of Working/ Holidays/ Promotion announcement…
Connect Local Hotline / Toll Free Worldwide
Local hotline or Toll free number allows you to extend the international reach of your business with limited costs. Our Cloud Call center maintains a supply of toll free and local phone numbers from more than 50 countries and 4,000 cities.
With our ready-to-use local hotline and toll free number, you can have a local presence in any country that your business growing across the globe.
Monitoring Call Operation Efficiency
Our Call Center allows supervisor to evaluate agent performance in measurer of the call activities based on monthly/daily/hourly dialed calls, talk time, wait time, abandon calls. The performance can be evaluated in the basic of single agent, or a group and department (Telesales team, VIP team, Retention team)
Call center leaders who are actively managing queues and agents, have the ability to listen to calls, monitor and change agent status, prioritize and redirect calls. Our tool provides true depth into your organization’s calls, including such features as silent monitoring of agents and queues, real-time status of agents and queues. Generate real-time or scheduled reports in different formats that provide detailed insights on queue and agent performance from anywhere
All Call Recording Management
With the ability to quickly and easily access 100% of your organization’s calls, you can control all conversations your team talked to customers and dramatically improve your agents’ performance and increase your customer satisfaction scores to drive top and bottom-line improvements.
SMS Mass Sending Tool
Regardless of what you want to send out – promotions, discounts, updates, or notifications – SMS mass sending tool lets you reach thousands instantly and globally. It’s very common nowadays to strengthen and improve relationships with customers by sending special promotions and satisfaction surveys.. by text messaging